Booking terms
The plain-language rules for booking with Funtrip Adventures.
1. Your booking
A booking is confirmed only when your payment succeeds and you see a booking reference. The reference, together with the email you used, identifies your booking. Prices are per seat, in Kenyan shillings, and include VAT where it applies.
2. What the price covers
Each listing says what is included. Anything not listed, such as personal shopping, tips, optional activities and travel insurance, is your responsibility.
3. Payments
Payments are processed by Paystack using M-Pesa or card. We do not receive or store your card details or M-Pesa PIN. If a payment is taken but the trip filled up before it confirmed, we refund it in full.
4. Changes by you
You can transfer your seat to someone else for free up to 24 hours before departure. Cancellations are covered on our cancellations and refunds page.
5. Changes by us
If we have to cancel a trip because of weather, safety, park closures or too few bookings, you choose between a full refund and a free move to another date. If we change a trip significantly, such as a new date or a different main activity, you can cancel for a full refund.
6. On the trip
Please follow your guide’s instructions, park rules and local laws. We may refuse to carry anyone whose behaviour puts others at risk, without refund. Bring a valid ID; some parks and venues require one.
7. Health and fitness
Some trips, especially hikes, need a reasonable level of fitness. Tell us about any medical condition that could affect you when you book. We recommend personal travel insurance.
8. Liability
We choose transport, guides and accommodation carefully, and we are responsible for the services we sell. We are not responsible for delays or losses caused by events outside our control, such as extreme weather, road closures or civil unrest.